We currently ship orders within the United States, including Alaska and Hawaii. At this time, we do not offer international shipping or shipping to U.S. territories.

Order Processing

Orders are typically processed and shipped within 2–3 business days after the order is placed.

Orders are not processed or shipped on weekends or U.S. holidays. During product launches, sales, or other periods of high order volume, processing may take a little longer. We’ll do our best to keep you informed if there are significant delays.

Shipping Rates

Shipping rates are calculated at checkout based on the destination and order.

We offer free standard shipping on orders of $150 or more within the United States.

For orders under $150, applicable shipping charges will be displayed at checkout before you complete your purchase.

Delivery Times

Estimated delivery times begin once your order has shipped and are provided by the shipping carrier. Delivery times are estimates and are not guaranteed.

Once your order has been shipped, you’ll receive a shipping confirmation email with tracking information when available.

Please note that carrier delays, weather, holidays, and other circumstances outside our control may affect delivery times.

Tracking

Once your order ships, we’ll send you a confirmation email with tracking information.

Tracking information may take some time to become active after the package has been accepted by the carrier.

Incorrect or Incomplete Shipping Addresses

Please make sure your shipping information is accurate before completing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, the customer may be responsible for the cost of reshipping the order.

If you realize that you entered the wrong shipping address, please contact us as soon as possible. While we cannot guarantee that an address can be changed after an order is placed, we’ll do our best to help if the order has not yet shipped.

Lost, Damaged, or Stolen Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible so we can help resolve the issue.

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location and contact the shipping carrier for additional information.

We are not responsible for packages that are confirmed as delivered to the shipping address provided at checkout, including packages that are subsequently lost or stolen.

If your order arrives damaged, please contact us promptly and include your order number and photos of the package and damaged items so we can determine the best way to assist you.

Questions

If you have questions about your order or shipping, please contact us at hello@shopgooworld.com. We’re happy to help.