Refund policy


We want you to love what you ordered. If something isn't quite right, we're happy to help with a return or exchange.

Returns

We accept returns of eligible items within 14 days of delivery.

To be eligible for a return, items must be:

  • Unworn and unwashed

  • In their original condition

  • Free from stains, odors, pet hair, or other signs of wear

  • Returned with original tags attached, when applicable

Items that do not meet these conditions may not be eligible for a refund.

Exchanges

We do not offer exchanges. If you would like a different size, color, or item, please return your original purchase in accordance with this policy and place a new order for the item you would like.

New orders are subject to product availability and current pricing.

How to Start a Return or Exchange

To start a return or exchange, visit our Returns & Exchanges page and select Start a Return. Enter your order number and the email address used to place your order, then follow the instructions to submit your request.

Once your request has been submitted, we'll review it and provide the next steps for sending your item back.

Please do not send items back without first submitting a return or exchange request.

Return Shipping

For standard returns, customers are responsible for the cost of return shipping.

We do not charge a restocking fee.

For exchanges, customers are responsible for shipping the original item back to us. Once the exchange is approved, we will cover the cost of shipping the replacement item to you.

Original shipping charges are non-refundable.

If you received a damaged, defective, or incorrect item, please see the section below.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include your order number and photos of the item and, when applicable, the packaging.

If the issue is the result of an error on our part, we will provide a replacement or refund and cover the applicable return shipping costs.

Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow your payment provider a few business days to process the refund and return the funds to your account.

Original shipping charges are not refundable.

Final Sale Items

Products designated as Final Sale at the time of purchase are not eligible for return or exchange.

Any final-sale designation will be clearly noted on the product page or at checkout.

Questions

If you have any questions about a return or exchange, please contact us at hello@shopgooworld.com. We're always happy to help.